OUR RETURN POLICY.
If you are not happy with your order, you may return it for an exchange or Haseltine online boutique credit. For a Haseltine credit the amount will be less 10% for restocking fee and any shipping, handling and gift wrapping charges. In order to return your order your return must be postmarked back to us within 14 days of receiving your order (*see exceptions below). Original shipping is not refundable. However, we do not charge domestic customers again to ship their exchanged items to them (international customers and customers who purchase Clearance Merchandise will be charged a minimum shipping fee.)
Only items returned in their original packaging, unworn, unmarked, unaltered, and in new condition with tags attached will be accepted. Please wear a thin camisole or shirt when trying on your corset to avoid marking. For other items wear a face cloth when slipping over the head while trying on to avoid make-up stains. Exchanges are limited to one item, per order. In the case when an ensemble of top and bottom is ordered together. The two pieces can be returned on condition that neither item is not custom ordered.
*Exceptions: Exchanges and Haseltine credits will not be issued on the following:
1) Clearance Merchandise
2) Custom orders, Special orders, or garments that are customized in any way, via fabric and trim options.
Therefore, please measure carefully following our guide. Please Measure carefully without pulling the measuring tape tight around your skin.
Note: On Custom-Made or Custom-Fit orders, we cannot be held responsible for inaccurate measurements submitted by the customer. Although for a Custom-Fit-Corset a pre-toile a corset made in a cotton fabric will be shipped to you before making the final corset. This will enable you to check the size and fit.
3)Garments that we deem to have been worn, subjected to abnormal abuse or stress, or altered by the customer in any way.
4) Slips, panties and undergarments are not returnable due to the intimate nature of the items. All items are thoroughly inspected for defects before shipping. But if a piece is defaulted we will replace it with another one.
5) Gift Certificates are not refundable.
HOW TO REQUEST A RETURN FOR AN EXCHANGE OR STORE CREDIT?
To exchange your item or receive a store credit, simply email us at: email@example.com within 12 days after receiving your order, to request a Return Authorization Number. Packages returned without prior authorization will not be accepted. Only returns postmarked within 14 days after receiving merchandise will be accepted for a Haseltine online boutique credit or exchange.
HOW / WHERE TO RETURN AN ITEM FOR AN EXCHANGE OR HASELTINE CREDIT?
Carefully package the returned item to properly protect the garment. Please enclose a note specifying your desire for a store credit or exchange. Please send your package pre-paid and insured for the total amount. We cannot be held responsible for lost packages or damaged merchandise. C.O.D's will not be accepted. Make sure to send your package to the exact address indicated in your Return Authorization from customer service. Depending on the merchandise being returned, you will need to address your package to the correct return address which will be supplied to you upon your request. Once this address is received, include your Return Authorization Number on the label.
You will receive an email confirmation once your return is received, and your exchange or store credit will been processed.
CANCELATIONS OR CHANGES TO YOUR ORDER?
If you need to Cancel or make a Change to your order, please email us at firstname.lastname@example.org within 72 hours of placing the order. We will be happy to accommodate a change or cancellation within that time frame, and will email a "Confirmation" to confirm the request. Any cancellations after 72 hrs. will incur a 10% restocking fee and a store credit of the balance.
*Exception: Custom orders cannot be cancelled after 72 hours may incur a 50% re-stocking fee
REFUSED OR UNCLAIMED PACKAGES.
If your package is returned to us "refused" or "unclaimed" (due to an unauthorized cancellation, change of heart, or incorrect address) we cannot be held responsible for original shipping charges, re-routing fees or any additional shipping charges to reship your item. If a refused or unclaimed package is no longer wanted by the customer, a 10% restocking fee will apply and a Haseltine credit of the balance will be issued to the customer less shipping charges and fees, valid for 5 years. Alternatively, the customer has the option of accepting their original order and paying the return shipping fees.
Repairs are made for life free of charge to the customer provided it has been worn in normal conditions and not put under undue stress (excessive weight-gain etc.)